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The Lanzerac Hotel & Spa in Stellenbosch has been named as South Africa's Leading Wine Country Hotel for 2019 at the recently held gala ceremony for the World Travel Awards: Africa & Indian Ocean.
This follows the estate being awarded the titles of Luxury Contemporary Hotel of the Year at the Africa & Middle East Luxury Travel Guide Awards; Best Luxury Hotel & Winery in the MEA Markets 2019 African Business Excellence Awards; and South Africa's Most Outstanding Country Hotel in the 2019 Global Luxury Hotel & Spa Awards.
Lanzerac has also won a 2019 Certificate of Excellence from Tripadvisor, based on the consistently great reviews. It has entered Tripadvisor's Certificate of Excellence Hall of Fame thanks to it earning a Certificate of Excellence every year for the past five years.
Lanzerac general manager Emile Langenhoven, says they spent 13 months restoring the hotel to its former grandeur following a devastating fire in 2017.
"Winning these awards affirms that we are on the right track and inspires us to do better and be bolder in future,” Langenhoven said in a statement.
Langenhoven believes the estate's numerous wins and distinctiveness in the market are due to its character.
Looking to the future, he saed that, while the estate's legacy of grandeur will endure, the team will continue to innovate to enhance the guest experience.
"We believe that true service is doing things for guests that aren't just part of our jobs. It's about noticing the little things and pre-empting guest needs, adding small touches and doing this better every time. We pride ourselves on providing an experience that makes guests never want to leave - a true home away from home," said Langenhoven.
